Refund and Returns Policy

1. Returns Eligibility
   You may return eligible items within 15 days of delivery if they are unused, in original packaging, and in sellable condition.
2. How to Request a Return
   • Email: returns@kritikaexport.in with order number and photos showing defect/damage.
3. Return Shipping Costs
   • If the return is due to our error (defective/wrong item): We cover return shipping.
   • Change of mind: Return shipping is borne by the customer.
4. Refunds
   Once the returned item is received and inspected:
   • Refund is processed within 5–7 business days via original payment method.
   • You’ll be notified by email.
5. Exchanges
   We currently do not offer direct exchanges. Please place a new order and return the original item.
6. Non-Returnable
   • Personalized items
   • Gift cards
   • Items marked “Final Sale”

✔️ Contact Details

Kritika Exports
📍 Dehradun, Uttarakhand, India
📧 support@kritikaexport.in
📞 As listed on the website.